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Data protection complaints

Use this channel to raise a complaint about personal data handling, tracking consent, marketing consent, security, retention, or data accuracy.

What happens next

  1. We acknowledge receipt and log a case with a response target.
  2. We review the facts, relevant systems, consent records, and data map context.
  3. We document the outcome and respond using the email address you provide.
  4. If you remain dissatisfied, you may contact the UK ICO or another competent supervisory authority.

Submit a complaint

Provide enough detail for us to identify the issue and investigate it.

Include dates, affected account details, and any relevant consent or communication context.

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