LEGAL
Service Level Agreement
This page summarizes FabHub's operational commitments. The full, contractual SLA forms part of the customer agreement; this page is the public-facing summary.
Uptime
FabHub targets 99.9% monthly uptime for the application (mrp.fabhub.app) measured as the percentage of total minutes the API and core read/write paths are reachable from outside the platform. Scheduled maintenance windows are announced in advance and excluded from the calculation.
Support response
Support requests are categorized by severity (P1 service-down through P4 question). P1 incidents receive an acknowledgement within 1 business hour during business hours, P4 within one business day. Enterprise customers have access to extended-hours support.
Incidents and post-mortems
Active incidents are tracked publicly. Post-mortems for any P1 or P2 incident are published within five business days of resolution and shared with affected customers.
Backups and disaster recovery
Customer data is backed up continuously (point-in-time recovery). Disaster recovery procedures are tested quarterly. Recovery time objective (RTO) and recovery point objective (RPO) commitments are part of the customer agreement.
Where to find more
Open the privacy policy and terms pages for the data-handling and contractual baseline; reach out via the demo page for the full SLA document.
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